Thank you for shopping at https://reseller.origina.com.my/. If you are not entirely satisfied with your purchase, we’re here to help.

1. The customer have 30 calendar days to return an item from the date received it.
   
   
2. To be eligible for a return, the item must be unused and in the same conditions as the customer received it.
   
   
3. The Customer is required to send back the affected Product(s) to us via a reliable courier service company to ORIGINA Head Quarters at the following address:-

   PS FOOD & BEVERAGE SDN BHD,
   NO 32 JALAN SUNGAI PULOH/ KU6,
   KAWASAN PERINDUSTRIAN KLANG UTAMA,
   42100 SELANGOR DARUL EHSAN.

4. Return/exchange of products or refund can be arranged under the following reasons:
   a) If any product has been delivered in a damaged or defective condition
   b) If the product is out of date or expired
   c) If the wrong product which is different from the order is delivered
   
   
5. Once ORIGINA receive the item, the quality inspector will inspect it and send a notification before return the item to the customer. ORIGINA will immediately notify the customer on the status of the refund after item’s inspection.
   
   
6. The item needs to have the receipt or the proof of purchase/payment.
   
   
7. All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which the customer receipt of the refund will depend on the period of time the customer financial institution takes to finalize the refund. ORIGINA shall not be liable with respect to any loss, damage, cost or expense that the customer or any person may incur as a result of any delay in customer’s financial institution processing the said refund.
   
   
8. The Customer shall be responsible for the risks and condition of the product to be returned until it reaches us at ORIGINA HQ. ORIGINA will not be liable for any loss or damage to the product prior to the product is received by us. The Customers are advised to pack safely the product to prevent any loss or damage to the product or its box or its original packaging.