Origina Resellers Order System

SHIPPING POLICY

Thank you for visiting and shopping at https://reseller.origina.com.my/

Following are the terms and conditions that constitute ORIGINA shipping policy.

Domestic Shipping Policy

Shipment Processing Time
All orders are processed within 7 business days. Orders are not shipped or delivered on weekends or holidays.

If ORIGINA are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of the order, ORIGINA will contact the customer via email or telephone.

Shipment to P.O. Boxes
ORIGINA ships to addresses within the Malaysia.

Shipment Confirmation & Order Tracking
The customer will receive a shipment confirmation email once the order has shipped containing the customer’s tracking number(s). The tracking number will be active within 48 hours.

Customs, Duties and Taxes
ORIGINA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
ORIGINA is not liable for any products damaged or lost during shipping (Courier mishandling). If the customer received the order in damage condition, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
ORIGINA accept the request to ship the product internationally at Singapore, China, Brunei, Vietnam and Indonesia.

Returns Policy
ORIGINA Return & Refund Policy provides detailed information about options and procedures for returning the customer order.

Need help? Feel free to contact us.

If you have any questions on ORIGINA shipping policy, please don’t hesitate to contact or email us at team.psfood@gmail.com

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